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  1. Add Recipient Window Areas ‎(19:26, 15 April 2008)
  2. Aged Analysis Report ‎(13:03, 18 April 2008)
  3. Aged Analysis reports ‎(13:50, 18 April 2008)
  4. Aged Analysis Detail Report Columns ‎(14:38, 18 April 2008)
  5. Steps to generate Aged Analysis reports ‎(14:38, 18 April 2008)
  6. Aged Analysis Report Settings ‎(14:39, 18 April 2008)
  7. Sales Analysis Report Fields ‎(14:40, 18 April 2008)
  8. Delivery Analysis Report Fields ‎(14:40, 18 April 2008)
  9. Product Analysis Report Fields ‎(14:41, 18 April 2008)
  10. Wire Analysis Report Fields ‎(14:41, 18 April 2008)
  11. Steps to generate Business Snapshot reports ‎(14:41, 18 April 2008)
  12. Sales Summary Report Fields ‎(14:42, 18 April 2008)
  13. Store Transfer Fields ‎(14:43, 18 April 2008)
  14. Steps to generate Sales Summary reports ‎(14:44, 18 April 2008)
  15. Sales Summary Report Settings ‎(14:44, 18 April 2008)
  16. Business Snapshot Reports ‎(14:50, 18 April 2008)
  17. Sales Summary Reports ‎(14:51, 18 April 2008)
  18. Steps to use business report templates ‎(12:44, 21 April 2008)
  19. Enabling the Dashboard in Mercury Administration ‎(13:59, 21 April 2008)
  20. Enabling the Dashboard on each terminal ‎(14:02, 21 April 2008)
  21. Relaunch External Communications ‎(15:23, 21 April 2008)
  22. Check for Mercury Network Connectivity ‎(15:35, 21 April 2008)
  23. Predefined Campaigns ‎(18:39, 21 April 2008)
  24. Creating a Single Postcard Template ‎(18:45, 21 April 2008)
  25. Creating a Direct Mail Marketing Campaign Using a Predefined Template ‎(19:28, 21 April 2008)
  26. Creating a Birthday Reminder Direct Mail Campaign ‎(19:39, 21 April 2008)
  27. Creating a Holiday Reminder Direct Mail Campaign ‎(20:16, 21 April 2008)
  28. Creating a Third-party Marketing Campaign ‎(20:49, 21 April 2008)
  29. Analyzing Campaigns ‎(13:23, 23 April 2008)
  30. Modifying an Existing Template ‎(14:24, 23 April 2008)
  31. Creating a New Template ‎(14:32, 23 April 2008)
  32. Creating Email Campaigns in the Marketing Wizard ‎(15:21, 23 April 2008)
  33. Creating a List of Customer Email Addresses ‎(15:48, 23 April 2008)
  34. Welcome Panel ‎(16:11, 23 April 2008)
  35. Create Campaign Panel ‎(16:57, 23 April 2008)
  36. Campaign Analysis Window ‎(17:02, 23 April 2008)
  37. Select Target List Panel ‎(17:12, 23 April 2008)
  38. Key Criteria Panel ‎(17:21, 23 April 2008)
  39. Preview and Edit List Panel ‎(17:31, 23 April 2008)
  40. Save Campaign Panel ‎(18:22, 23 April 2008)
  41. Output Fields Panel ‎(18:49, 23 April 2008)
  42. Setting up House Accounts ‎(20:06, 23 April 2008)
  43. Viewing a Customer's Order History ‎(20:40, 23 April 2008)
  44. Marking Orders Delivered/Not Delivered ‎(20:44, 23 April 2008)
  45. Adding Customer Contacts ‎(21:12, 23 April 2008)
  46. Customer Search Window Areas ‎(19:20, 24 April 2008)
  47. General Tab Areas ‎(19:56, 24 April 2008)
  48. House Account Tab Areas ‎(20:09, 24 April 2008)
  49. Customer Credit Card Window Areas ‎(20:21, 24 April 2008)
  50. Order History Tab Areas ‎(20:38, 24 April 2008)
  51. Standing Order Tab Areas ‎(20:59, 24 April 2008)
  52. Standing Order Scheduler Window Areas ‎(21:18, 24 April 2008)
  53. Customer Merge Window Areas ‎(21:40, 24 April 2008)
  54. Maintaining Credit Cards ‎(21:55, 24 April 2008)
  55. Receiving Payments on Wedding Accounts ‎(12:57, 25 April 2008)
  56. Merging Customers ‎(13:13, 25 April 2008)
  57. Purging Customers ‎(13:26, 25 April 2008)
  58. Protecting Customers from Customer Purge ‎(13:29, 25 April 2008)
  59. Deleting Individual Customers ‎(13:34, 25 April 2008)
  60. Customer Maintenance ‎(14:08, 25 April 2008)
  61. File ‎(15:10, 25 April 2008)
  62. Search ‎(18:17, 25 April 2008)
  63. Management ‎(18:48, 25 April 2008)
  64. Credit Cards ‎(18:56, 25 April 2008)
  65. Tools ‎(19:15, 25 April 2008)
  66. Help ‎(19:18, 25 April 2008)
  67. Removing Pictures ‎(18:09, 28 April 2008)
  68. Adding Product Recipes ‎(18:17, 28 April 2008)
  69. Working with Quick Pick Products ‎(18:36, 28 April 2008)
  70. Setting up Gift Certificates ‎(18:54, 28 April 2008)
  71. Setting Up Coupons ‎(19:04, 28 April 2008)
  72. Product Search Window Areas ‎(19:25, 28 April 2008)
  73. Product Entry Window Areas ‎(20:11, 28 April 2008)
  74. Setting Up Delivery Fees as Product Codes ‎(20:42, 28 April 2008)
  75. Associating Bar Codes with Products ‎(21:00, 28 April 2008)
  76. How the Mercury Network Uses Product Codes ‎(13:55, 30 April 2008)
  77. Steps to Open the Message Center from the Order Entry and Point of Sale Windows ‎(16:05, 7 May 2008)
  78. Steps to Open the Message Center from the FTD Mercury Main Menu ‎(16:06, 7 May 2008)
  79. Opening the Message Center from the Order Entry and Point of Sale Windows ‎(16:14, 7 May 2008)
  80. Opening the Message Center from the FTD Mercury Main Menu ‎(16:17, 7 May 2008)
  81. Message Center Window Areas ‎(20:38, 7 May 2008)
  82. Search Parameters Area ‎(20:39, 7 May 2008)
  83. Search Results List ‎(20:39, 7 May 2008)
  84. Button Ribbon ‎(20:40, 7 May 2008)
  85. Sending an ADJustment Report Message ‎(21:16, 7 May 2008)
  86. Deleting Messages ‎(12:47, 8 May 2008)
  87. Rejecting an Incoming Order ‎(12:54, 8 May 2008)
  88. Sending a GENeral Message ‎(14:54, 8 May 2008)
  89. Sending a REC Message ‎(14:59, 8 May 2008)
  90. Sending a RETrieval Message ‎(15:13, 8 May 2008)
  91. Sending an ASK Message ‎(15:32, 8 May 2008)
  92. Sending a FORward Message ‎(15:40, 8 May 2008)
  93. Sending an ANSwer Message ‎(15:46, 8 May 2008)
  94. Delivery Confirmation Message (ANS) ‎(15:53, 8 May 2008)
  95. Sending a CONfirmation Message ‎(15:58, 8 May 2008)
  96. Sending a DENy Message ‎(16:01, 8 May 2008)
  97. Sending a CANcel Message ‎(16:09, 8 May 2008)
  98. Design Center Window Areas ‎(18:42, 8 May 2008)
  99. Searching for Undesigned and Unassigned Orders ‎(19:05, 8 May 2008)
  100. Analyzing Designer Assignments ‎(19:09, 8 May 2008)
  101. Searching for Products Assigned to a Designer ‎(19:34, 8 May 2008)
  102. Printing Invoices ‎(19:44, 8 May 2008)
  103. Accepting a Gift Card Payment in Order Entry ‎(13:25, 9 May 2008)
  104. Accepting a Gift Card Payment in Point of Sale ‎(13:26, 9 May 2008)
  105. Placing Refund Value on an FTD Gift Card Using One-Click Refunds ‎(13:29, 9 May 2008)
  106. Setting your Home Location ‎(14:14, 9 May 2008)
  107. Removing a Previous Route from the GPS Device ‎(14:17, 9 May 2008)
  108. Uploading Routes to the GPS Device ‎(14:20, 9 May 2008)
  109. Accessing a Route on the GPS Device ‎(14:21, 9 May 2008)
  110. Getting Directions from Your Current Location to Your Home Location ‎(14:22, 9 May 2008)
  111. Selling a Gift Card ‎(18:04, 9 May 2008)
  112. Adding Value to a Gift Card ‎(18:09, 9 May 2008)
  113. How to Use the What's New Button ‎(19:58, 13 May 2008)
  114. How to Use the What's New Button: Take 2 ‎(14:13, 14 May 2008)
  115. How to Use the What's New Button: Take 3 ‎(14:41, 14 May 2008)
  116. How to Use the What's New Button: Take 4 ‎(13:30, 20 May 2008)
  117. Message Center Demo ‎(17:30, 22 May 2008)
  118. Removing Funerals from the Funeral Log ‎(18:48, 27 May 2008)
  119. F1 Online Help in FTD Mercury X ‎(18:53, 28 May 2008)
  120. Order Entry and Point of Sale Windows New Features Demo ‎(20:55, 28 May 2008)
  121. FTD Mercury X Quick Reference Guide ‎(22:03, 28 May 2008)
  122. Handling Incoming Orders Demo ‎(18:52, 5 June 2008)
  123. Processing Outgoing Wire Orders Demo ‎(13:47, 6 June 2008)
  124. Processing Phoned-in Orders ‎(18:44, 13 June 2008)
  125. FTD Mercury X Video Demonstrations ‎(14:30, 26 June 2008)
  126. Test ‎(20:36, 22 September 2008)
  127. FTD Mercury X Reference Guide ‎(14:16, 14 October 2008)
  128. Boston Road Show Technology Presentations ‎(19:08, 24 October 2008)
  129. FTD Mercury X1 Reference Guide ‎(19:02, 12 November 2008)
  130. Mercury Advantage CD Installation Instructions ‎(23:48, 1 December 2008)
  131. FTDMercuryFeedback ‎(17:45, 11 December 2008)
  132. How To: Refunding Entire Sales with One-Click Refunds ‎(17:19, 23 February 2009)
  133. Florist Training Schedule ‎(19:38, 30 April 2009)
  134. General Hotel Information ‎(20:43, 30 April 2009)
  135. Hotel Information ‎(20:53, 30 April 2009)
  136. X1Web ‎(15:16, 16 June 2009)
  137. X1 Webinar ‎(15:19, 16 June 2009)
  138. Mercury Marketing Webinar (Time: 1.5 hours) ‎(15:27, 16 June 2009)
  139. Advanced Class Training ‎(20:41, 2 July 2009)
  140. FTD Mercury Main Menu Overview (X1 Video) ‎(23:02, 10 November 2009)
  141. Order Life Cycle (X1 Video) ‎(23:36, 10 November 2009)
  142. Usergroup:TEST ‎(21:01, 13 November 2009)
  143. No Access ‎(21:46, 23 November 2009)
  144. Test Page 2 ‎(21:50, 23 November 2009)
  145. Usergroup:MercuryConnect ‎(21:43, 1 December 2009)
  146. Customizing Your FTD Mercury Client Configuration (X1 Video) ‎(23:53, 10 December 2009)
  147. Adding Employees (Mercury Connect Video) ‎(20:59, 11 January 2010)
  148. Configuring Printer Form Settings (Mercury Connect Video) ‎(21:00, 11 January 2010)
  149. FTD Mercury Main Menu Overview (Mercury Connect Video) ‎(21:07, 11 January 2010)
  150. Order Entry vs. Point of Sale (Mercury Connect Video) ‎(21:08, 11 January 2010)
  151. Message Center (Mercury Connect Video) ‎(21:08, 11 January 2010)
  152. Entering Local Orders (Mercury Connect Video) ‎(21:08, 11 January 2010)
  153. Sending Wire Out Orders over the Mercury Network (Mercury Connect Video) ‎(21:09, 11 January 2010)
  154. Cash & Carry Sales (Mercury Connect Video) ‎(21:09, 11 January 2010)
  155. Handling Wire In Orders from the Mercury Network (Mercury Connect Video) ‎(21:09, 11 January 2010)
  156. Address Verification (Mercury Connect Video) ‎(21:14, 11 January 2010)
  157. FTD Shutdown & FTD Startup (Mercury Connect Video) ‎(21:15, 11 January 2010)
  158. Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Video) ‎(21:16, 11 January 2010)
  159. Configuring Automatic Delivery Confirmations for Wire In Orders (Mercury Connect Video) ‎(21:16, 11 January 2010)
  160. Setting Up Automatic Email Delivery Confirmations (Mercury Connect Video) ‎(21:16, 11 January 2010)
  161. Adding Products (Mercury Connect Video) ‎(21:17, 11 January 2010)
  162. Searching for Products (Mercury Connect Video) ‎(21:17, 11 January 2010)
  163. Quick Picks (Mercury Connect Video) ‎(21:17, 11 January 2010)
  164. Adding Customers (Mercury Connect Video) ‎(21:18, 11 January 2010)
  165. Credit & Debit Memos (Mercury Connect Video) ‎(21:18, 11 January 2010)
  166. Customer Order History (Mercury Connect Video) ‎(21:18, 11 January 2010)
  167. Generating Statements (Mercury Connect Video) ‎(21:19, 11 January 2010)
  168. Receiving Payments in Order Entry (Mercury Connect Video) ‎(21:19, 11 January 2010)
  169. Receiving Payments in Point of Sale (Mercury Connect Video) ‎(21:19, 11 January 2010)
  170. Reprinting & Emailing Invoices (Mercury Connect Video) ‎(21:19, 11 January 2010)
  171. Searching for Customers (Mercury Connect Video) ‎(21:19, 11 January 2010)
  172. Setting up House Accounts (Mercury Connect Video) ‎(21:20, 11 January 2010)
  173. Adding Abbrevation Codes (Mercury Connect Video) ‎(21:20, 11 January 2010)
  174. Adding Product Categories in Mercury Administration (Mercury Connect Video) ‎(21:20, 11 January 2010)
  175. Configuring Credit Cards in Mercury Administration (Mercury Connect Video) ‎(21:20, 11 January 2010)
  176. Configuring House Accounts in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
  177. Configuring Point of Sale in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
  178. Configuring Printer Routing in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
  179. Configuring Store Settings in Mercury Administration (Mercury Connect Video) ‎(21:21, 11 January 2010)
  180. Delivery Zones and Fees (Mercury Connect Video) ‎(21:22, 11 January 2010)
  181. Setting Printing Defaults in Mercury Administration (Mercury Connect Video) ‎(21:22, 11 January 2010)
  182. Updating Tax Codes in Mercury Administration (Mercury Connect Video) ‎(21:22, 11 January 2010)
  183. Creating a Holiday Email Marketing Campaign (Mercury Connect Video) ‎(21:24, 11 January 2010)
  184. Creating a Holiday Direct Mail Marketing Campaign (Mercury Connect Video) ‎(21:24, 11 January 2010)
  185. Creating a Reminder Direct Mail Marketing Campaign (Mercury Connect Video) ‎(21:24, 11 January 2010)
  186. Creating a Reminder Email Marketing Campaign (Mercury Connect Video) ‎(21:25, 11 January 2010)
  187. Credit Card Settlement History Report (Mercury Connect Video) ‎(21:25, 11 January 2010)
  188. Sales Summary Report (Mercury Connect Video) ‎(21:25, 11 January 2010)
  189. Sales Tax Report (Mercury Connect Video) ‎(21:26, 11 January 2010)
  190. Canceling and Refunding Orders in Point of Sale (Mercury Connect Video) ‎(21:26, 11 January 2010)
  191. Entering the Opening Balance in Point of Sale (Mercury Connect Video) ‎(21:26, 11 January 2010)
  192. Issuing a Refund Using Point of Sale (Mercury Connect Video) ‎(21:26, 11 January 2010)
  193. No Sale Transactions (Mercury Connect Video) ‎(21:27, 11 January 2010)
  194. Performing a Z-Out at the End of the Day (Mercury Connect Video) ‎(21:27, 11 January 2010)
  195. Reprinting Receipts (Mercury Connect Video) ‎(21:27, 11 January 2010)
  196. Using Point of Sale for Paid In and Paid Out Transactions (Mercury Connect Video) ‎(21:27, 11 January 2010)
  197. Canceling Orders in Order Entry (Mercury Connect Video) ‎(21:29, 11 January 2010)
  198. Checking Credit Card Status (Mercury Connect Video) ‎(21:29, 11 January 2010)
  199. Checking for Incomplete, Filed, and Pending Orders (Mercury Connect Video) ‎(21:29, 11 January 2010)
  200. Copying Tickets (Mercury Connect Video) ‎(21:35, 11 January 2010)
  201. Design Center (Mercury Connect Video) ‎(21:36, 11 January 2010)
  202. Facility Search (Mercury Connect Video) ‎(21:36, 11 January 2010)
  203. Funeral Log (Mercury Connect Video) ‎(21:36, 11 January 2010)
  204. Handling Phoned-In Orders (Mercury Connect Video) ‎(21:36, 11 January 2010)
  205. Issuing a Refund Using Order Entry (Mercury Connect Video) ‎(21:37, 11 January 2010)
  206. Marking Orders Delivered in Ticket Search (Mercury Connect Video) ‎(21:37, 11 January 2010)
  207. Marking Pickup Orders as C.O.D. (Mercury Connect Video) ‎(21:37, 11 January 2010)
  208. Order Life Cycle (Mercury Connect Video) ‎(21:38, 11 January 2010)
  209. Phoning Out Orders (Mercury Connect Video) ‎(21:38, 11 January 2010)
  210. Resending Rejected Wire Out Orders (Mercury Connect Video) ‎(21:39, 11 January 2010)
  211. Searching for Orders and Tickets (Mercury Connect Video) ‎(21:39, 11 January 2010)
  212. Taking Orders for Pickup (Mercury Connect Video) ‎(21:39, 11 January 2010)
  213. Ticket Status (Mercury Connect Video) ‎(21:40, 11 January 2010)
  214. Answering Incoming Ask Messages (Mercury Connect Video) ‎(22:02, 11 January 2010)
  215. Applying Email Templates in Mercury Administration (Mercury Connect Video) ‎(22:02, 11 January 2010)
  216. Canceling a Wire Out Order (Mercury Connect Video) ‎(22:03, 11 January 2010)
  217. Changing the FTD Mercury Administrator Password (Mercury Connect Video) ‎(22:03, 11 January 2010)
  218. Confirming an Incoming Cancel Request (Mercury Connect Video) ‎(22:04, 11 January 2010)
  219. Creating and Sending Your Received Messages List (Mercury Connect Video) ‎(22:04, 11 January 2010)
  220. Creating Your Email Cover Letter (Mercury Connect Video) ‎(22:05, 11 January 2010)
  221. Creating Your Email Delivery Confirmation Template (Mercury Connect Video) ‎(22:05, 11 January 2010)
  222. Customizing Your FTD Mercury Client Configuration (Mercury Connect Video) ‎(22:06, 11 January 2010)
  223. Denying an Incoming Cancel Request (Mercury Connect Video) ‎(22:06, 11 January 2010)
  224. Email Monitor (Mercury Connect Video) ‎(22:06, 11 January 2010)
  225. Handling Incoming Price Change Requests (Mercury Connect Video) ‎(22:07, 11 January 2010)
  226. Resuming Your Previously Suspended System (Mercury Connect Video) ‎(22:07, 11 January 2010)
  227. Sending Ask Messages (Mercury Connect Video) ‎(22:08, 11 January 2010)
  228. Sending Price Change Requests (Mercury Connect Video) ‎(22:08, 11 January 2010)
  229. Suspending Your System (Mercury Connect Video) ‎(22:08, 11 January 2010)
  230. Rejecting Wire In Orders from the Mercury Network (Mercury Connect Video) ‎(22:11, 11 January 2010)
  231. Copying Files to and from Mercury Connect (Mercury Connect Video) ‎(18:59, 12 January 2010)
  232. Unpacking Your Equipment (Mercury Connect Video) ‎(19:10, 12 January 2010)
  233. Loading the Receipt Printer Paper (Mercury Connect Video) ‎(19:12, 12 January 2010)
  234. Changing Your FTD Mercury Administrator Password (Mercury Connect Video) ‎(19:18, 12 January 2010)
  235. Connecting Your Point of Sale Hardware (Mercury Connect Video) ‎(19:20, 12 January 2010)
  236. Connecting the USB Devices (Mercury Connect Video) ‎(19:21, 12 January 2010)
  237. Getting Help in Mercury Connect (Mercury Connect Video) ‎(19:26, 12 January 2010)
  238. Mercury Connect Setup Questionnaire ‎(21:48, 12 January 2010)
  239. Connecting and Disconnecting from Mercury Connect (Mercury Connect Video) ‎(21:39, 13 January 2010)
  240. Launching Mercury Connect for the First Time (Mercury Connect Video) ‎(21:42, 13 January 2010)
  241. Installing the Mercury Connect Client Software (Mercury Connect Video) ‎(21:44, 13 January 2010)
  242. FTD FastPay ‎(14:33, 6 April 2010)
  243. Estimated Times for Credit Card Conversion ‎(22:29, 13 April 2010)
  244. SQL 2005 Express Installation Instructions ‎(16:10, 14 April 2010)
  245. SQL 2005 Standard Installation Instructions ‎(16:11, 14 April 2010)
  246. Video Test Page ‎(17:03, 14 April 2010)
  247. FTD Mercury X2 New & Enhanced Features Video - Large ‎(17:10, 14 April 2010)
  248. FTD Mercury X2 New & Enhanced Features Video - Medium ‎(17:11, 14 April 2010)
  249. FTD Mercury X2 New & Enhanced Features Video - Small ‎(17:13, 14 April 2010)
  250. FTD Mercury X1 Installation Instructions ‎(17:36, 14 April 2010)

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