Sending an Admin message

From FloristWiki

You can send Admin messages from Mercury Cloud.

1. In the left sidebar, click Admin Messages.
2. From the dropdown, select the type of administrative message you’d like to send. The available admin messages are:
   • Suspend
   • Resume
   • Report of Orders Filled
   • Adjustment
   • General
3. If you choose Suspend, you must do the following:
   • From the dropdown, choose the florist that you want to suspend. The dropdown includes all member codes you have access to.
   • Select the date and time the suspension will start by clicking the calendar and clock icons.

   Tip: To begin the suspension now, click Start Now.

   • Select the date and time the suspension will end by clicking the calendar and clock icons.
   • In the Operator field, type the name associated with your user ID.
   • Click Send to send the administrative message.

   Tip: If you don’t want to send the order message, click Cancel. Any information you’ve entered in the order message screen will be removed.

4. If you choose Resume, you must do the following:
   • From the dropdown, choose the florist’s access that you want to resume. The dropdown includes all member codes you have access to.
   • (Select the date and time when the florist’s access will resume by clicking the calendar and clock icons.

   Tip: To resume the member’s access, click Resume Now.

   • In the Operator field, type the name associated with your user ID.
   • Click Send to send the administrative message.

   Tip: If you don’t want to send the order message, click Cancel. Any information you’ve entered in the order message screen will be removed.

5. If you choose Record Report of Orders Filled, you must do the following:
   • From the dropdown, choose the member number of the florist who received the order. The dropdown includes all member codes you have access to.
   • From the dropdown, choose the member number of the florist who gave you the order. The dropdown includes all member codes you have access to.
   • Type the first three letters of the recipient’s last name.
   • Select the delivery date using the calendar icon.
   • From the dropdown, select the occasion type.
   • Type the total price of the order.
   • In the Operator field, type the name associated with your user ID.
   • Click Send to send the administrative message.

   Tip: If you don’t want to send the order message, click Cancel. Any information you’ve entered in the order message screen will be removed.

6. If you choose Adjustment, you must do the following:
   • From the dropdown, choose the member number of the florist who sent the order. The dropdown includes all member codes you have access to.
   • Type the combined report number in which the error occurred that you’re adjusting.
   • Using the Florist Search, find the filling florist for the order. The florist’s details will be populated.
   • Type the order recipient’s name.
   • Using the calendar icon, choose the delivery date of the order.
   • Type the amount that was originally billed for the order.
   • Type the correct amount for the order.
   • From the dropdown, pick the reason for the adjustment. The possible reasons are:
     • Charged in Error
     • Duplicate Charge
     • Incoming Order not Outgoing
     • No record of having sent order
     • Non Delivery
     • Order was Cancelled
     • Overcharged
     • Paid Direct
     • Undercharged
     • Unsatisfactory
   • If needed, enter any additional information about the order adjustment.
   • In the Operator field, type the name associated with your user ID.
   • Click Send to send the administrative message.

   Tip: If you don’t want to send the order message, click Cancel. Any information you’ve entered in the order message screen will be removed.

7. If you choose General, you must do the following:
   • From the dropdown, choose the member number of the florist who is sending the order. The dropdown includes all member codes you have access to.
   • Using the Florist Search, find the florist’s member number who’s receiving the order. The florist details will be populated.
   • Type the message you’d like to send.
   • In the Operator field, type the name associated with your user ID.
   • Click Send to send the administrative message.
   • Tip: If you don’t want to send the order message, click Cancel. Any information you’ve entered in the order message screen will be removed.

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