Sending a DENy Message

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  1. On the FTD Mercury Main Menu, in the Search area, click Message. You can also click Message Center from a blank Order Entry or Point of Sale window. The Message Center opens.
  2. Perform a search to locate the message to which you want to respond. For more information, see Searching for Mercury Messages.
  3. Select the message from the results list and click Respond.
  4. From the menu, click Deny. The Create DEN Message window appears with most of the information completed for you.
  5. Change any information or add notes as needed.
  6. Click Send.

The system prints a verified copy of the message on your Mercury printer once the message has been received by the Host Computer (unless you have specified otherwise in Mercury Administration). The verified copy includes the Mercury number.

Back to Message Center

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