Responding to Outgoing Orders

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Although there are fewer possible scenarios dealing with outgoing orders, you can also respond to outgoing orders for the following scenarios:

  • Requesting a price change. If you need to update a price after the initial order was sent (for example, the customer wants to add more money to the order), you need to respond using a Price Change request. See Requesting a Price Change.
  • Sending an order cancellation. If you need to send a cancellation message after the order has been sent, you need to respond with a Cancel message. See Sending a CANcel Message.
    If you send a Cancel message to a florist, the order is automatically marked as incomplete. You can then double-click that order in Message Center to open it in Order Entry, allowing you to either cancel the order in or send the order to a new florist. Until you cancel or resend the order, the order will appear in Message Center as requiring attention.

IMPORTANT: It is customary to wait for a Confirm message when you send a Cancel message, but it is not necessary to receive it in order to cancel it in your system or resend it to a different florist.

  • Sending an Ask message to the filling florist. The majority of time, this is to inquire about the order’s delivery status. For more information, see Sending an ASK Message.

Back to Message Center

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