Responding to Outgoing Orders
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Although there are fewer possible scenarios dealing with outgoing orders, you can also respond to outgoing orders for the following scenarios: | Although there are fewer possible scenarios dealing with outgoing orders, you can also respond to outgoing orders for the following scenarios: | ||
| - | + | *Requesting a price change. If you need to update a price after the initial order was sent (for example, the customer wants to add more money to the order), you need to respond using a Price Change request. | |
| - | *Requesting a price change. If you need to update a price after the initial order was sent (for example, the customer wants to add more money to the order), you need to respond using a Price Change request | + | *Sending an order cancellation. If you need to send a cancellation message after the order has been sent, you need to respond with a Cancel message.<br>If you send a Cancel message to a florist, the order is automatically marked as incomplete. You can then double-click that order in Message Center to open it in Order Entry, allowing you to either cancel the order in or send the order to a new florist. Until you cancel or resend the order, the order will appear in Message Center as requiring attention.<br>'''IMPORTANT: It is customary to wait for a Confirm message when you send a Cancel message, but it is not necessary to receive it in order to cancel it in your system or resend it to a different florist.''' |
| - | *Sending an order cancellation. If you need to send a cancellation message after the order has been sent, you need to respond with a Cancel message. | + | *Sending an Ask message to the filling florist. The majority of time, this is to inquire about the order’s delivery status. |
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| - | IMPORTANT: It is customary to wait for a Confirm message when you send a Cancel message, but it is not necessary to receive it in order to cancel it in your system or resend it to a different florist. | + | |
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| - | *Sending an Ask message to the filling florist. The majority of time, this is to inquire about the order’s delivery status. | + | |
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Revision as of 13:47, 8 March 2011
Although there are fewer possible scenarios dealing with outgoing orders, you can also respond to outgoing orders for the following scenarios:
- Requesting a price change. If you need to update a price after the initial order was sent (for example, the customer wants to add more money to the order), you need to respond using a Price Change request.
- Sending an order cancellation. If you need to send a cancellation message after the order has been sent, you need to respond with a Cancel message.
If you send a Cancel message to a florist, the order is automatically marked as incomplete. You can then double-click that order in Message Center to open it in Order Entry, allowing you to either cancel the order in or send the order to a new florist. Until you cancel or resend the order, the order will appear in Message Center as requiring attention.
IMPORTANT: It is customary to wait for a Confirm message when you send a Cancel message, but it is not necessary to receive it in order to cancel it in your system or resend it to a different florist. - Sending an Ask message to the filling florist. The majority of time, this is to inquire about the order’s delivery status.
