http://floristwiki.ftdi.com/index.php?title=Message_Center&feed=atom&action=historyMessage Center - Revision history2024-03-28T22:32:58ZRevision history for this page on the wikiMediaWiki 1.12.0http://floristwiki.ftdi.com/index.php?title=Message_Center&diff=5592&oldid=prevMercTechUAdmin at 21:57, 16 February 20112011-02-16T21:57:19Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>{{TOCright}}</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>{{TOCright}}</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Image:Message_Center_Window.jpg|thumb|Message Center]]</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>The Mercury Message Center is an integrated hub through which you can review all incoming and outgoing Mercury Messages, as well as access all related Mercury Messages in the conversation. You can search for Mercury Messages in your system using a variety of criteria.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>The Mercury Message Center is an integrated hub through which you can review all incoming and outgoing Mercury Messages, as well as access all related Mercury Messages in the conversation. You can search for Mercury Messages in your system using a variety of criteria.</div></td></tr>
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</table>MercTechUAdminhttp://floristwiki.ftdi.com/index.php?title=Message_Center&diff=5550&oldid=prevMercTechUAdmin at 18:16, 16 February 20112011-02-16T18:16:20Z<p></p>
<a href="http://floristwiki.ftdi.com/index.php?title=Message_Center&diff=5550&oldid=881">(Difference between revisions)</a>MercTechUAdminhttp://floristwiki.ftdi.com/index.php?title=Message_Center&diff=881&oldid=prevMercTechUWriter: /* Rejecting Incoming Orders */2008-05-08T16:12:10Z<p><span class="autocomment">Rejecting Incoming Orders</span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>You may need to reject an incoming order. Some reasons for doing so include it is past your delivery cutoff time, the order is outside of your delivery area, or you do not have the product requested.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>You may need to reject an incoming order. Some reasons for doing so include it is past your delivery cutoff time, the order is outside of your delivery area, or you do not have the product requested.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>IMPORTANT: You should forward the order to another florist instead of rejecting it if another florist can fill the order instead. Only reject an order if you feel that no other florist can fill it. For more information, see Sending a FORward Message</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>IMPORTANT: You should forward the order to another florist instead of rejecting it if another florist can fill the order instead. Only reject an order if you feel that no other florist can fill it. For more information, see <ins style="color: red; font-weight: bold; text-decoration: none;">[[</ins>Sending a FORward Message<ins style="color: red; font-weight: bold; text-decoration: none;">]].</ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Steps for [[Rejecting an Incoming Order]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Steps for [[Rejecting an Incoming Order]]</div></td></tr>
</table>MercTechUWriterhttp://floristwiki.ftdi.com/index.php?title=Message_Center&diff=843&oldid=prevMercTechUWriter: /* Responding to Mercury Messages */2008-05-08T13:58:13Z<p><span class="autocomment">Responding to Mercury Messages</span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Steps for [[Responding to Outgoing Orders]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Steps for [[Responding to Outgoing Orders]]</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Requesting a Price Change===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Requesting a Price Change===</div></td></tr>
</table>MercTechUWriterhttp://floristwiki.ftdi.com/index.php?title=Message_Center&diff=842&oldid=prevMercTechUWriter: /* How-to Procedures */2008-05-08T13:57:37Z<p><span class="autocomment">How-to Procedures</span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>You can create all of these messages from Message Center by clicking the New Message button. When the New Message Window opens, select the message type you want to create and another window will open, allowing you to craft and send your message.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>You can create all of these messages from Message Center by clicking the New Message button. When the New Message Window opens, select the message type you want to create and another window will open, allowing you to craft and send your message.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">===Responding to Mercury Messages===</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">When you receive messages from other florists, you may need to respond to them. For example, if you receive an Ask message, you need to send an Answer message. If you receive a Cancel message, you either need to send a Confirm or a Deny message. You will most often respond to incoming messages, but there are also a few scenarios dealing with outgoing orders that you will need to respond to.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">General steps for [[Responding to Mercury Messages]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Steps for [[Responding to Incoming Messages]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Steps for [[Responding to Outgoing Orders]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
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<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Requesting a Price Change===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Requesting a Price Change===</div></td></tr>
</table>MercTechUWriterhttp://floristwiki.ftdi.com/index.php?title=Message_Center&diff=840&oldid=prevMercTechUWriter: /* How-to Procedures */2008-05-08T13:37:04Z<p><span class="autocomment">How-to Procedures</span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>You can create all of these messages from Message Center by clicking the New Message button. When the New Message Window opens, select the message type you want to create and another window will open, allowing you to craft and send your message.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>You can create all of these messages from Message Center by clicking the New Message button. When the New Message Window opens, select the message type you want to create and another window will open, allowing you to craft and send your message.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">===Requesting a Price Change===</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">A possible response to a message is to request a price change. You can do this as the filling florist (the more common scenario), or as the sending florist wanting to update a price after the initial order was sent.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Steps for [[Requesting a Price Change]]</ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Acknowledging Messages===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Acknowledging Messages===</div></td></tr>
</table>MercTechUWriterhttp://floristwiki.ftdi.com/index.php?title=Message_Center&diff=839&oldid=prevMercTechUWriter: /* Window Descriptions */2008-05-08T13:34:00Z<p><span class="autocomment">Window Descriptions</span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Once you select the message you are creating, click OK to open the appropriate message window and craft your message.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Once you select the message you are creating, click OK to open the appropriate message window and craft your message.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">===Acknowledgement Window===</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">The Acknowledgement window opens when you respond to a message and select Acknowledge as the response.</ins></div></td></tr>
</table>MercTechUWriterhttp://floristwiki.ftdi.com/index.php?title=Message_Center&diff=838&oldid=prevMercTechUWriter: /* Acknowldeging Messages */2008-05-08T13:28:11Z<p><span class="autocomment">Acknowldeging Messages</span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>You can create all of these messages from Message Center by clicking the New Message button. When the New Message Window opens, select the message type you want to create and another window will open, allowing you to craft and send your message.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>You can create all of these messages from Message Center by clicking the New Message button. When the New Message Window opens, select the message type you want to create and another window will open, allowing you to craft and send your message.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>===<del style="color: red; font-weight: bold; text-decoration: none;">Acknowldeging </del>Messages===</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>===<ins style="color: red; font-weight: bold; text-decoration: none;">Acknowledging </ins>Messages===</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Acknowledging messages allows you to remove messages from the requires attention list without having to send a message in reply. Essentially, it allows you to mark that you have read the message.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Acknowledging messages allows you to remove messages from the requires attention list without having to send a message in reply. Essentially, it allows you to mark that you have read the message.</div></td></tr>
</table>MercTechUWriterhttp://floristwiki.ftdi.com/index.php?title=Message_Center&diff=836&oldid=prevMercTechUWriter: /* Acknowldeging Messages */2008-05-08T13:25:08Z<p><span class="autocomment">Acknowldeging Messages</span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Acknowldeging Messages===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Acknowldeging Messages===</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Acknowledging messages allows you to remove messages from the requires attention list without having to send a message in reply. Essentially, it allows you to mark that you have read the message.</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">You can acknowledge the following Mercury Message types:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Incoming Ask (ASK) messages</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Incoming Answer (ANS) messages</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Incoming Deny (DEN) messages</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Incoming Reject (REJ) messages (although you can acknowledge this message, you must still either cancel the order or resend it to remove the message from the Requires Attention list)</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Incoming Confirmation (CON) messages</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Incoming Forward (FOR) messages</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Incoming General (GEN) messages</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Steps for [[Acknowledging Messages]]</ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Rejecting Incoming Orders===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Rejecting Incoming Orders===</div></td></tr>
</table>MercTechUWriterhttp://floristwiki.ftdi.com/index.php?title=Message_Center&diff=835&oldid=prevMercTechUWriter: /* How-to Procedures */2008-05-08T13:10:42Z<p><span class="autocomment">How-to Procedures</span></p>
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<td colspan='2' style="background-color: white; color:black;">←Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 13:10, 8 May 2008</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>You can create all of these messages from Message Center by clicking the New Message button. When the New Message Window opens, select the message type you want to create and another window will open, allowing you to craft and send your message.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>You can create all of these messages from Message Center by clicking the New Message button. When the New Message Window opens, select the message type you want to create and another window will open, allowing you to craft and send your message.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">===Acknowldeging Messages===</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Rejecting Incoming Orders===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Rejecting Incoming Orders===</div></td></tr>
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