Mercury Direct: Message Search

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Message Search allows you to locate an order or message in your message log that has been sent or received by your store through the Mercury Network. To begin a Message Search, click the Message Search button on the Mercury Direct Main Menu.

When you access Message Search, the first twenty five orders and messages are displayed in a list form. Messages are sorted by message date, listing the most recent message at the top of the list. Drag the scroll bar on the right side of the list to scroll through the orders and messages. Only the first twenty five most recent messages are displayed. If you would like to view an additional twenty five, click the More button. You can continue clicking this button to view additional batches of twenty five orders and messages.

The Message Search Screen

The Message Search screen is separated into two different sections:

  • The Parameters section allows you to specify your search parameters. In other words, here you can tell Message Search what type of message or order you are looking for. You can be as specific as you would like to be, depending on what type of message you are looking for. For example, you might just want to view incoming FTD orders, or orders with the date of August 22nd. Or you might be looking for a particular order, so you will want to specify the order date and recipient name. See “Changing/Narrowing Your Message Search” on page 56 for more information on using the Parameters section of the screen.
    • The Maximum field displays the maximum number of orders and messages that Message Search will display at one time. By default, Message Search displays a maximum of 25 orders and messages at a time, listing the most recent order or message at the top of the list. You can click the More button to view additional batches of 25 orders and messages.

Note: Instead of clicking the More button multiple times, you can specify the number of orders that you would like to view in the Maximum field, and then click the Search button.

  • The Message List makes up the second half of the Message Search screen. Here, all of the orders and messages display that meet the criteria that is specified in the Parameters section (after you click the Search button). The following information displays for each message in the Message List: Note: The fields listed here are the default fields and may be changed. To learn how to customize the fields in the Message List, see “Customizing the Message List (The Grid Tab)” on page 79.
  • Type - the message type, followed by IN or OUT. For example, an incoming General Message will display as GEN IN.
  • Service - the wire service that was used to send the order or message. For example, FTD or TEL.
  • Message Date - the date that the message was sent or received by your shop, followed by the time.
  • Delivery Date - the date that the order is to be delivered.
  • Recipient Name - the name of the recipient on the order.
  • Mercury Direct # - a unique number that is automatically assigned to the order by Mercury Direct.
  • Your Code - your shop code that sent or received the order.
  • Other Florist - the shop code of the other florist (the florist that sent you the order or message, or the florist that received the order or message that you sent).
  • Mercury # - the Mercury number for the order or message. This number is assigned to the order or message automatically by the Mercury Network.
  • Related # - If the message is an order-related message (Ask, Answer, Cancel, etc.), then the Mercury number of the original order will display in this field.
  • Viewed - whether or not the message or order has been viewed on screen. If Yes is displayed, the order or message has been viewed on screen. If No is displayed, the order or message has not been viewed on screen. (To view an order or message on screen, you can double click on the message in the list, or click the Detail button while the message is highlighted.)
  • Printed - whether or not the message has been printed. If Yes is displayed, the order or message has been printed. If No is displayed, the order or message has not been printed. (To print an order or message, highlight the message in the list and then click Print.)

Changing/Narrowing Your Message Search

Viewing and Printing Message Detail

Creating New Messages/Responding to Messages

Copying Orders

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