Dashboard (FTD Mercury X)

From FloristWiki

(Difference between revisions)
Jump to: navigation, search
Line 11: Line 11:
;Incoming Mercury Messages
;Incoming Mercury Messages
-
:so that you can get a snapshot of today’s activities; messages for past or future dates are not reflected in the Dashboard.
+
:Located at the top center of the Dashboard, the Incoming Mercury Messages chart shows number of incoming messages of different types you have received today; messages for past or future dates are not reflected in the Dashboard. In the case of Order, ASK, and CANcel messages, the chart reflects the number of these message types received today that you need to take action on.
;Order Indicators
;Order Indicators

Revision as of 10:38, 18 April 2008

Contents

The FTD Mercury Dashboard monitors certain activities in your FTD Mercury system and summarizes them in a graphical display. With the FTD Mercury Dashboard you can quickly review important information about your store and make up-to-the-minute decisions about your business. The Dashboard can also help you determine the tasks you still need to perform before closing your shop at the end of the day.

Types of Information on the Dashboard

The Dashboard is a snapshot of today’s activities; messages and orders that are for past or future dates are not reflected in the Dashboard.

The FTD Mercury Dashboard displays three types of information:

Incoming Mercury Messages
Located at the top center of the Dashboard, the Incoming Mercury Messages chart shows number of incoming messages of different types you have received today; messages for past or future dates are not reflected in the Dashboard. In the case of Order, ASK, and CANcel messages, the chart reflects the number of these message types received today that you need to take action on.
Order Indicators
Additionally, the order indicators for C.O.D., pickup, and undelivered orders are only for today’s orders. However, declined credit cards, unauthorized credit cards, incomplete orders, and filed orders reflect the number of these order types regardless of the date.
Communication Status Indicators


At the end of each day, you should ensure that no order indicators have items associated with them (that is, the number at the top right of the indicator should be zero and the color should be muted). Additionally, you should ensure there are no Order messages in the Incoming Mercury Messages chart (that is, you’ve attached or rejected all incoming orders), you have sent an ANSwer to all incoming ASK messages, and you have sent a CONfirmation or DENy message in response to all incoming CANcel message. NOTE ANS, REJ, CON, DEN, FOR, and GEN messages are listed for your information. You cannot reduce these; the counters will reset the next day. If your Dashboard is clear (aside from the ANS, REJ, CON, DEN, FOR, and GEN messages), you can proceed to other end of day tasks, such as performing z-out transactions, balancing your cash drawers, and preparing your bank deposit.

Opening the Dashboard

Enabling the Dashboard

The Dashboard does not automatically display on new FTD Mercury systems. Once enabled, you will be able to display the Dashboard anytime.

Two tasks are required to display the Dashboard:

  • Enabling the Dashboard in Mercury Administration
  • Enabling the Dashboard on each terminal

How the Dashboard Works

The Dashboard displays the number of a preset list of events that occur in your FTD Mercury system during the day. The Dashboard refreshes the display based on a polling interval set in the Advanced Settings screen in Mercury Administration. Typically, this is set to refresh every minute. At the bottom of the screen, below the status indicators, a progress bar updates indicating how long until the next refresh. When the bar fills, the Dashboard contacts the FTD Mercury server for updated information.

Personal tools