Daily/Weekly/Monthly Checklists

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Revision as of 13:54, 9 July 2010

You should run certain procedures on a regular basis to keep your shop running smoothly. For example, if you have Point of Sale you have to set an opening balance at the beginning of the day, and then close the cash drawer at the end of the day. To get you started, this section contains a recommended list of procedures that you should complete on a daily, weekly, and monthly basis.

Daily Checklist

At the beginning of the day...

• Check that your automatic backup from last night was completed.
• Remove your backup media (Zip disk or USB thumb drive) and store it in a safe place (ideally offsite).
• Replace your backup media (either a different Zip disk or USB thumb drive) on your server. As a best practice, you should alternate between two or more Zip disks or USB thumb drives and store the ones not being used for backup that night offsite. You can purchase additional USB thumb drives from FTD (Contact FTD Technology Sales at 1-800-767-3222).
• Set the opening balance for each Point of Sale terminal.

Daily Procedures

It is highly recommended that you complete each of these procedures on a daily basis:

• Use Ticket Search to check for pending orders, particularly orders that are pending due to

credit card authorization. See Searching for Tickets on page 9–50 for details.

• Check to see if you have incomplete orders and process them. See Searching for Tickets on

page 9–50 for details.

• Open Order Entry or Point of Sale, click Message Center, and attach incoming orders (by

double-clicking on them). Unattached orders appear in green text. See Attaching Incoming Orders on page 9–22 for details.

• Check for any credit card errors or declined credit card transactions. See Handling Unsettled

Credit Card Authorizations on page 13–12 for details.

At the End of the Day

• Verify all incoming wire orders have been attached. See Attaching Incoming Orders on page

9–22 for details.

• Verify all orders for the day have been completed. Look at the Dashboard for a quick glance

of what may remain to be done, and perform a Ticket Search for tickets with statuses of pending, incomplete, or filed. See Dashboard on page 25–1.

• Ensure all orders have been marked as Designed in Design Center. See Design Center on

page 12–1.

• For Mercury Delivery users, verify all orders have been marked as delivered. See Mercury

Delivery on page 14–1.

• Balance your cash drawers and close your Point of Sale systems by using Z-out transactions.

When you perform a Z-out, FTD Mercury automatically performs an X-Out transaction first, allowing you to find errors and correct them prior to finalizing the Z-out transaction. See Z-Out Transactions on page 11–7. TIP To help balance a cash drawer, perform a Ticket Search for completed orders. Verify that sales were entered correctly. Common issues that can cause the cash drawer to be out of balance include cash sales being completed in Order Entry instead of Point of Sale, and payments on accounts made from the FTD Mercury Main Menu instead of Point of Sale (if you are putting money in the cash drawer, you should use Point of Sale).

• Print the Credit Card Settlement History report for today. See Credit Card Settlement History

Report on page 19–15.

• Prepare your bank deposit.
• Run the Balance Report using the Balance Wizard in Mercury Accounting. Print any pages you

need for your records. The Balance Wizard (Exporting to QuickBooks) on page 20–15.

• Double-check your backup media (Zip disk or USB thumb drive) in place for your server.

Weekly Checklist

The following items may be completed at any time. However, it is suggested that they be done on a weekly basis:

• Report phoned-in Mercury Orders to FTD by sending REC messages.
• Print an Orders Filled report for other wire services.
• Run a Symantec AntiVirus Live Update.

Running a Symantec AntiVirus Live Update

To run a Symantec AntiVirus Live Update:

1. On the Windows Start menu, point to All Programs, point to Symantec Client Security, and click Symantec AntiVirus.
2. Click Live Update.
3. Follow the on-screen instructions to update your virus definitions.

Monthly Checklist

You should perform the following tasks on a monthly basis:

• Print the Aged Analysis report (you should also save an electronic copy of it). Proof the report

to ensure it is accurate, and make any necessary corrections to accounts.

• Generate customer statements.
• When you receive your Combined Report, perform wire reconciliation.
• Print the Sales Tax report.
• Print the Sales Summary report.
• Print any other applicable reports.
• Complete a General Ledger export (if you use Mercury Accounting) using the Balance Wizard.
• Run a Windows Update. Running a Windows Update monthly keeps your system up-to-date

and helps prevent viruses from infecting your computer.

Running a Windows Update

To run a Windows Update:

1. On the Windows Start menu, point to All Programs, and click Windows Update.
2. On the Microsoft Web site, follow instructions to update Windows.