Alert MNAPI
From FloristWiki
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| - | background:#FFFFFF;">Users are currently experiencing errors when attempting to send orders and messages through the Mercury Network. | + | background:#FFFFFF;">Users are currently experiencing errors and/or slowness when attempting to send orders and messages through the Mercury Network. |
* For ''all users'' we recommend that you attempt to phone out your orders until this issue is resolved. | * For ''all users'' we recommend that you attempt to phone out your orders until this issue is resolved. | ||
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If you do not wish to phone out your orders please use the process below for your respective technology platform. | If you do not wish to phone out your orders please use the process below for your respective technology platform. | ||
| - | *'''FTD Mercury Users''' | + | *'''FTD Mercury Users & Mercury Connect Users''' |
** Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert | ** Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert | ||
** When order transmission resumes your orders will automatically transmit | ** When order transmission resumes your orders will automatically transmit | ||
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** You can attempt to "transmit now", this will succeed when transmission is again possible. | ** You can attempt to "transmit now", this will succeed when transmission is again possible. | ||
| + | We are currently working to resolve the issue. Please check Merc Tech U often for further updates. | ||
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Revision as of 08:44, 1 October 2010
| ALERT: FTD Order and Message Transmission |
| Last Updated: September 13, 2010 11:57AM CDT |
Users are currently experiencing errors and/or slowness when attempting to send orders and messages through the Mercury Network.
If you do not wish to phone out your orders please use the process below for your respective technology platform.
We are currently working to resolve the issue. Please check Merc Tech U often for further updates. |
