Adjustment Message (ADJ Message)

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Revision as of 13:05, 1 October 2010

The Adjustment Message allows only the sending Member to report an error on the Outgoing Orders section on the Combined Report.

Do not file this report until you have contacted the filling Member and an agreement is reached concerning the error.

Do not file this report for errors listed in the “Confirmation of Orders Filled (Incoming)” section of the Combined Report. You should contact the sending Member, explain the error and authorize the sending Member to file the Adjustment.

To send an Adjustment Message:

1. From the Mercury Direct menu bar, click Message, then click Adjustment (ADJ).
2. In the Your Code field, click the down arrow and select the wire service code of the shop that sent the order (if you have multiple shops).
3. In the Recipient field, type the initials of the recipient. You can type up to three characters in this field.
4. In the Filling Florist Code field, type the florist code of the shop that filled the order; or click on the magnifying glass icon to access a Florist Search, where you can search for the filling florist.
5. In the Combined Report Number field, type the report number of the Combined Report on which the error occurred. Type the number in the following format: NN-1 where NN is the month of the year. For example, 02-1 would be February’s report.
6. In the Mercury/ROF Number field, you can type either the Mercury program number or the Report of Orders Filled number. Type the number in the following format: ANNNNA (F2031J) for the Mercury program number or NNN-NN (071-09) for the Report of Orders Filled number.
7. In the Delivery Date field, type the delivery date of the order on which the error occurred. Note: To learn how to use shortcuts when entering dates, and learn about valid date formats, see “Entering Dates in Date Fields” on page 24.
8. In the Order Amount field, type the price of the order as it appears on the Combined Report.
9. In the Over/Under Charge field, type the correct order amount. Do not type the difference.
10. In the Reason field, click the down arrow and select the reason why you are sending the Adjustment message.
11. If you would like to type any additional text to further explain the message, type this information in the Reason Text field (optional).
12. In the Operator field, type your name.
13. Click Submit to send the message during the next Mercury Direct Communications session. If you would like to send the message immediately, click Submit, then click the Transmit Now button in the main menu.