Acknowledging Messages
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(New page: When you acknowledge a message, the Acknowledgement window opens. You can then select your employee name from the Employee list, and then click Save to save the Acknowledgement. Once you a...) |
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| - | + | Acknowledging messages allows you to remove messages from the requires attention list without having to send a message in reply. Essentially, it allows you to mark that you have read the message. | |
| - | + | You can acknowledge the following Mercury Message types: | |
| + | *Incoming Ask (ASK) messages | ||
| + | *Incoming Answer (ANS) messages | ||
| + | *Incoming Deny (DEN) messages | ||
| + | *Incoming Reject (REJ) messages (although you can acknowledge this message, you must still either cancel the order or resend it to remove the message from the Requires Attention list) | ||
| + | *Incoming Confirmation (CON) messages | ||
| + | *Incoming Forward (FOR) messages | ||
| + | *Incoming General (GEN) messages | ||
| - | + | When you acknowledge a message, the [[Acknowledgment Window|Acknowledgment window]] opens. You can then select your employee name from the Employee list, and then click Save to save the Acknowledgment. Once you acknowledge a message, it no longer shows up under the requires attention list and the message status is set to Acknowledged. If you acknowledge a message that is associated with an already attached (opened in Order Entry via Message Center) order, the acknowledgment is recorded in Order Notes for the order | |
| - | + | ''NOTE: You cannot acknowledge a message that has previously been acknowledged; that option is no longer available as a response.'' | |
| - | + | When you send an Answer message as a response to an Ask message, the Ask message is automatically acknowledged. Delivery Confirmation messages are automatically acknowledged when they are received. | |
Revision as of 13:21, 4 March 2011
Acknowledging messages allows you to remove messages from the requires attention list without having to send a message in reply. Essentially, it allows you to mark that you have read the message.
You can acknowledge the following Mercury Message types:
- Incoming Ask (ASK) messages
- Incoming Answer (ANS) messages
- Incoming Deny (DEN) messages
- Incoming Reject (REJ) messages (although you can acknowledge this message, you must still either cancel the order or resend it to remove the message from the Requires Attention list)
- Incoming Confirmation (CON) messages
- Incoming Forward (FOR) messages
- Incoming General (GEN) messages
When you acknowledge a message, the Acknowledgment window opens. You can then select your employee name from the Employee list, and then click Save to save the Acknowledgment. Once you acknowledge a message, it no longer shows up under the requires attention list and the message status is set to Acknowledged. If you acknowledge a message that is associated with an already attached (opened in Order Entry via Message Center) order, the acknowledgment is recorded in Order Notes for the order
NOTE: You cannot acknowledge a message that has previously been acknowledged; that option is no longer available as a response.
When you send an Answer message as a response to an Ask message, the Ask message is automatically acknowledged. Delivery Confirmation messages are automatically acknowledged when they are received.
